Contact Pendleton Water Restoration

What's safe to do before the crew shows up in Pendleton?

Safety comes first and stopping the water comes second. Everything after that can wait for the crew, so call as soon as the water is under control.

• Keep everyone out of water that has reached baseboard outlets or a power strip until the power to that area is off.
• Find the main shutoff before you do anything else with the water, since closing it stops a supply line leak in a minute or two.
• When Fall Creek is running high, water can come in through basement walls or window wells. Move what you can upstairs and keep track of where it's entering.
• A floor drain that's pushing water up is a sign the sewer line is backing up. Keep that area closed off and avoid flushing toilets.
• A full sump pit with a quiet pump usually means a power problem or a stuck float. Check the outlet and the breaker only if the floor around the pit is dry.
• Take rugs and anything stored on the floor out of the wet area, and keep the interior doors open so air can move.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What will the team ask about your Pendleton home?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• Where the water is coming from, and whether it's still running.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• How deep the water is in the basement and whether it has reached the furnace or water heater.
• When it started, even if it's a guess.
• About how old the house is. A lot of homes in Pendleton date from the 1990s, and older plumbing changes what the crew checks first.
• Whether someone will be home to let the crew in.
• If you plan to file a claim, which company your policy is with.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What will the crew do first when they arrive?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

How does the age of Pendleton homes change a water call?

Much of Pendleton went up in the 1990s, so water heaters and washer hoses are the usual places a leak starts. You'll see Craftsman and ranch homes across Pendleton. Homes here sit on full basements and crawl spaces, and each one takes on water a little differently. Outside water from a storm calls for a different plan than a burst pipe, so let us know which one you're dealing with. If your house still has galvanized pipes, mention it on the call, since they tend to fail at the threaded joints. If you're not sure about any of it, the crew will check when they arrive.

Where does the Pendleton number take calls from?

Calls from these Pendleton neighborhoods come to the same number:

• Pendleton Historic District
• Huntzinger Farm · homes from the 2010s, many with finished basements
• Maple Trails · homes from the 2010s, basements are common
• Fiddler's Green
• Downtown / State Street Corridor

This number also takes calls from nearby Ingalls, Britton Falls, Edgewood, Lapel, Fortville, Avalon, Saxony and Tanglewood. For addresses near the edge of the service area, call and the team will check whether a crew can get there. For details on the work itself, see our page on water damage restoration and basement flooding.

What do Pendleton homeowners ask before they call?